Belle Style Online Store, Handmade, Jewelry, Semi-Precious, Stone, Silver

CONTACT INFORMATION

.What are your office hours?
.Customer service contact
.Technical Services
.Store Relations
.Wholesale Relations

SHIPPING AND HANDLING

.What are the guidelines?
.Domestic shipping costs and methods
.International shipping costs, methods, and disclosures
.Do you ship where I live?
.Shipping restrictions

RETURNS

.What is your return/exchange policy?
.Where do I send my exchange?
.How do I make a exchange?
.When will my credit card be refunded?
.Can I return a sale item?

GIFT SERVICES

.What gift wrap/box services do you offer?
.How do I purchase a gift certificate?
.How do I redeem my gift certificate?

FAQS

.When I ordered, your site said the item was available, but I was later notified that you were out-of stock. Why?
.If I don't see an item on your website, does it mean you don't have it? Will you be getting more?
.Can I return a sale item?
.What is a coupon code and how do I get one?
.When is my credit card charged?
.What does it mean when my order is "pending" or "processing"?
.What should I do when my credit card is declined due to an AVS/Address verification mismatch, a duplicate transaction or incorrect CVV code?
.What forms of Payment does BelleStyle.com accept?
.What are shipping and deliver dates?
.Do you have a catalog?

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What are your office hours?
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Regular Hours:
Monday-Friday
9:00AM - 6:00PM Pacific Standard Time

Customer service contact
.................................................................................................

By E-Mail: orders@bellestyle.com

By Phone: 1.877.603.1210

By Fax: 213.226.4198

By Mail:

BelleStyle.com
P.O. Box: 461093
Los Angeles, CA 90046

*For all customer inquires please call: 1.877.603.1210

Technical Services
.................................................................................................

contact@apachedesigns.com

Store Relations
.................................................................................................

heather@bellestyle.com

Wholesale Relations
.................................................................................................

BelleStyle Jewels: wholesale@bellestyle.com

BelleStyle with Build a Nest, Fundraiser/Trunk Show: kathleen@buildanest.com

What are the guidelines?
.................................................................................................

Orders that are placed Monday-Friday before 1 PM Pacific Standard Time will be processed that day, not including holidays, and will ship within 48 hours awaiting availability and credit verification. All orders placed after 1 PM Pacific Standard Time will be processed the following business day, and ship within 48 hours. All orders placed on Friday after 1 PM Pacific Standard Time will be processed on the following Monday. Belle Style Boutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to verify availability. Bellestyle.com uses USPS Priority for free delivery, or UPS, and is unable to deliver to APO/FPO addresses or P.O. Boxes.
*DELIVERY TIME DOES NOT INCLUDE SUNDAYS, MONDAYS OR HOLIDAYS

Domestic shipping costs and methods
.................................................................................................

*WE ARE UNABLE TO DELIVER TO APO/FPO OR P.O. BOXES
*DELIVERY TIME DOES NOT INCLUDE SUNDAYS, MONDAYS OR HOLIDAYS

International shipping costs, methods, and disclosures
.................................................................................................

We accept international orders (including Canada and Puerto Rico, APO and FPO), Once your order is placed, a customer service representative will contact you with your exact shipping prices for your location before you credit card is charged. For immediate assistance, please email info@bellestyle.com.

Do you ship where I live?
.................................................................................................

UNITED STATES: BELLESTYLE SHIPS THROUGHOUT THE UNITED STATES. FOR A PURCHASE OVER $79.00 BEFORE TAX, THE SHIPPING IS FREE (VIA USPS PRIORITY MAIL 2-3DAY) TO THE CONTINENTAL UNITED STATES.

INTERNATIONAL: BELLESTYLE NOW SHIPS TO ANYWHERE IN THE WORLD. ONCE YOUR ORDER IS PLACED A BELLESTYLE REPRESENTATIVE WILL EMAIL YOU WITH THE EXACT SHIPPING PRICES TO YOUR LOCATION TO CONFIRM BEFORE YOUR CREDIT CARD IS PROCESSED. FOR IMMEDIATE ASSISTANCE, PLEASE EMAIL: info@bellestyle.com.

Shipping restrictions
.................................................................................................

Bellestyle.com uses FedEx, UPS, and USPS for delivery, and is unable to deliver to APO/FPO addresses or P.O. Boxes.

What is your return/exchange policy?
.................................................................................................

Returns: We do not accept returns on jewelry. All Sale items are final sale and cannot be returned.

Exchanges: Exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED in original packaging. You may exchange merchandise within 30 business days of the date on your receipt for another item or a merchandise credit. Please follow the exchange instructions on the invoice included with your package.

PLEASE NOTE: We do not refund shipping and handling charges.Exchanges with a negative amount will be issued a credit for next purchase. All Sale items are final sale and cannot be exchanged.

Where do I send my Exchages?
.................................................................................................

Please send your exchange to:

Attn: Exchanges
Bellestyle.com
P.O. Box: 461093
Los Angeles, CA 90046

How do I make an Exchange?
.................................................................................................

Simply follow the instructions on the invoice included with your package. Pack and securely seal the merchandise in the original package if possible. Include the completed form with your exchange, and send insured to the above address. (We recommend that you insure the return packages to Bellestyle.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

When will my credit card be refunded?
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Once your package has been received at Bellestyle.com, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that you will be given a credit issued if your exchange is less then your original purchase. This credit never expires and can be used on any other products at Bellestyle.com.

Can I return a sale item?
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All Sale items are final sale and cannot be returned. (TIP: To see that you get the best fit prior to ordering we will more than happy to provide you with as much sizing or styling information as you need. Simply call our customer service team at 877.603.1210, Mon-Fri 9-6 (Pacific time).

What gift wrap/box services do you offer?
.................................................................................................

Bellestyle.com will gift box your order providing you select this option at the time of purchase. Our gift box service includes a matte finished black structured gift box with our signature silver sticker type. All item(s) are wrapped in tissue inside the box. You are asked at checkout to include a gift message if you desire. This message is printed on a gift card, and included with the gift box. The recipient will receive a blank invoice with the return form.

How do I purchase a gift certificate?
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Gift Certificates Available! For more assistance, email orders@bellestyle.com

How do I redeem my gift certificate?
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Place you order online. In the comments section when ordering list your GC number and amount. The amount will be deducted from your order. If you have a remaining balance on you Gift Certificate, a new one will be issued and mailed with your purchase. Gift certificates never expire and are transferrable. For more assistance, email: orders@bellestyle.com

When I ordered, your site said the item was available, but I was later notified that you were out-of stock. Why?
.................................................................................................

Our inventory system is nearly real-time, updating many times each day. However, with our volume of orders and the popularity of some items, sometimes inventory sells out. We always do our best to keep our inventories up-to-date; if something you have ordered is not available, we will contact you by phone or email with your options.

If I don't see an item on your website, does it mean you don't have it? Will you be getting more?
.................................................................................................

If you no longer see a color, size, or style that you viewed earlier on our web site, we have since sold out and removed it. If the item was on sale, chances are we will not be replenishing our inventory. For some newer styles, we may be able to get more at a later date. We suggest that you monitor our web site for availability of the desired item or call us toll-free at 877.603.1210 - we are happy to special order any item for you.

What is a coupon code and how do I get one?
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Coupon codes are promotional codes that may be entered into your order in the comments section at checkout to receive a special, limited time offer. Check out www.dealoftheday.com

When is my credit card charged?
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Your card is authorized and charged when you place your order. FOR INTERNATIONAL ORDERS, AFTER CONFIRMATION OF SHIPPING.

What does it mean when my order is "pending" or "processing"?
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If your order status is pending, it means that your order has been submitted and it preparing for processing. If your order status is processing, it means that we are working to fill your order. Sometimes, orders will go directly from pending to shipped.

What should I do when my credit card is declined due to an AVS/Address verification mismatch, a duplicate transaction or incorrect CVV code?
.................................................................................................

Please call our customer service team at 877.603.1210, Mon-Fri 9-6 (Pacific time) for assistance.

What forms of Payment does BelleStyle.com accept?
.................................................................................................

We accept American Express, MasterCard, Visa & Discover.

What are shipping and deliver dates?
.................................................................................................

The dates represent the estimated scenario for shipping (next business day) and the average time for delivery based on your selected shipping method. These dates are by no means a guarantee and only provide a simple estimation. We do our very best to ship the next business day, however unexpected delays do occur. Once your order has been shipped, the shipping carrier will provide the best estimation for delivery time. If you have any questions, please do not hesitate to call our customer service team at 877.603.1210, Mon-Fri 9-6 (Pacific time).

Do you have a catalog?
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E-Catalog (.jpeg format):
info@bellestyle.com

Print catalog mailed to your address:
info@bellestyle.com